Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, if you are not completely satisfied with your purchase.

To request a return please email us using: info@bionyc.co.uk, stating the reason. We will then provide details as to how and where to send your return. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

Returns are free, however please only use this service if absolutely necessary. Returns increase our carbon footprint and we aim to reduce this wherever possible. Less postage = Less Carbon!

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send a photo of the damaged / faulty item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.